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Onsite Help Desk Support
specializes in providing need-based comprehensive solutions.
Businesses in general consider establishing and maintaining an
in-house Help Desk Call Center as an expensive and risky undertaking
that inflates overhead costs. The internal Help Desk divisions in
many organizations often evolve into problem tracking rather than
problem solving entities making higher costs per reported problem,
low user satisfaction with IT staff; with reduced customer
productivity the final outcome.
Dilima’s Help Desk solutions are designed to cater to your specific
needs. Dilima can provide a small workforce tailored to your needs
or augment your existing staff to deliver a managed operations
service. The managed operations solution is comprehensive, with
Dilima providing the management, technical staff, and day-to-day
delivery of the entire support operation at our your location. In
many cases, Dilima also manages the telephony and technical
infrastructure. Based on your requirements, Dilima’s staff will be
at your location while on our payroll.
Dilima’s Onsite Technical Support includes workstations, point of
sale, midrange and mainframe hardware, the associated operating
systems, application software, and virtually all connectivity from
the CPU to the router. These services can be performed over the
telephone from your facility, or at the employee's desk.
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