NETWORK SUPPORT

Dilima is a leading provider of computer networking services for Small and Medium sized businesses in the Nations Capital Region.
Companies in the Washington D.C. Metro area have long benefited by our deep and wide experience in the Small and Medium business segment. And now our high quality support is available to businesses nationwide.
We specialize in analyzing, installing, securing, maintaining, and upgrading computer network systems. We also offer several IT outsourcing services such as staffing, and consulting. We provide comprehensive, flat-fee network management solutions designed to improve network performance and reduce operating costs.
We change forever the way you view IT. Our goal is to provide excellent quality solutions to ensure Customer Delight.
Shape Your Business IT with Our Support...Whether you intend to build a brand new IT network infrastructure or want to restructure your existing facility:
We build you a computer network infrastructure with stable systems that has your confidence
Growing a business is hard enough. Wondering if your IT systems are about to crash is the last thing you want on your mind. Stabilizing your IT infrastructure is our business-Allow us to mind our business and get more time to mind and grow your own. As your consultants we will even advise you on tough technical choices. Dilima has been in business for several years and we take pride in being one of the most well respected names in the IT Services industry.
Few things are more important in business than keeping your systems working and adhering strictly to a budget. This is exactly what Dilima’s Network solutions have been designed to do.
Dilima offers you a single point of contact for several aspects of your network including but not limited to:

 Advise on your IT investments

 Upgrade of computers and networks

 Installing and upgrading software

 Providing top notch network security

 Keeping your systems running smoothly

 Increasing Business Productivity with a Smooth Running Computer Network

Disaster Recovery

Dilima’s Services - A Simple Solution for a Complex World
To handle the issues of scale, cost and complexity, we have developed an innovative model that works for all businesses and includes everything you need to keep you in business and reconnected to those who depend on you. If you're looking for a partner who has maintained an industry standard high in disaster recovery success rate for the past several years, you've come to the right place.
As a reliable long standing player in the disaster recovery industry, Dilima offers complete solutions to keep you up and running despite unplanned interruptions to your business.
Dilima’s disaster recovery solutions enable you to achieve cost-effective protection for your network and systems. Our experts put an uncommonly broad range of hosting, recovery and consulting services at your command. Within 48 hours of an interruption, we will deliver any or all of our four key elements of recovery:
Power | Technology | Space | Connectivity
No matter what size your organization or budget, we can engineer a solution to meet your specific recovery needs.
Our traditional Recovery solutions, include but are not limited to:
• Systems Recovery
• End-User Recovery
• Voice Recovery
• Mobile Recovery
Our Managed IT Services, include but are not limited to:
• Storage Services
• Replication Services
• Email & Collaboration Services
• Hosting Services
Dilima’s Professional Services can get your recovery strategy headed in the right direction, and include:
• Business Impact Analysis
• Enterprise Availability Plan
• Information Security Services
Dilima offers a set of benefits that are unique and hard to find elsewhere. We provide the protection of information and the ability for authorized personnel to access the protected information. Our experts can configure the optimal solution that helps deliver the secure data, systems, networks and support you need to keep your business in business.
Not sure where to begin? We are here to help.
Contact us for more information

Onsite Help Desk

Dilimas’s Onsite Help Desk Support specializes in providing need based comprehensive solutions.
Businesses in general consider establishing and maintaining an in-house Help Desk Call Center as an expensive and risky undertaking that inflates overhead costs. The internal Help Desk divisions in many organizations often evolve into problem tracking rather than problem solving outfits making higher costs per reported problem, low user satisfaction with IT staff, and reduced customer productivity the final outcome.
Dilima’s’s help desk solutions are designed to cater to your specific needs. Dilima can either provide a small workforce tailored to your needs or augment your existing staff, to deliver a managed operations service. The managed operations service is a comprehensive offering with Dilima providing the management, technical staff, and day-to-day delivery of the entire support operation at our your location. In many cases, Dilima also manages the telephony and technical infrastructure. Based on your requirements, Dilima’s staff will be at your location and yet on our payroll.
Dilima’s Onsite Technical Support includes workstations, point of sale, midrange and mainframe hardware, the associated operating systems, application software, and virtually all connectivity from the CPU to the router. These services can be performed over the telephone from your facility, or at the employee's desk.

HARDWARE SUPPORT

From installation to product retirement, warranty upgrades to self-maintenance, proactive care to 24x7 problem resolution, you can rely on Dilima for all your hardware support needs.
Dilima Provides:
• Authorized Warranty Repairs
• Hardware Installations
• Memory Upgrades
• Parts & Peripherals
Dilima is an authorized dealer for Dell, IBM, HP, CISCO and others mainstream Hardware manufacturers.
The breadth, depth, and quality of our hardware services portfolio are backed by our partnership arrangements with DELL, IBM, HP, SonicWall, and Microsoft which we believe is unsurpassed in the computer industry today. We have several years of experience in servicing computer systems, networks, storage devices, and peripherals.
Dilima delivers comprehensive support for enterprises of all sizes and environments of all types: desktops, client/server, data center, print, home-based, mobile, and global.
Dilima offers a wide range of purchase options tailored to the precise kind and level of expert assistance you need, from basic to mission-critical, whenever you need it.
Dilima’s capabilities include:
• A full range of proven preventive, diagnostic, remedial, and repair services
• Strategically located Customer Support Centers delivering 7x24x365 problem-solving
• help by telephone, the Internet, and electronic service tools
• Support for a wide array of popular third-party peripherals
• Flexible purchase options to simplify service planning, acquisition, and budgeting
Dilima’s Hardware Support Services include:

• Onsite Hardware Support for most Top Brands
• Call-to-Repair
• Exchange Service
• Return Service
• Pick-Up & Return Service
• Loaner Service

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Business  I Residential i professional